Answers to Frequently Asked Questions about ILLiad

ILLiad Status Definitions

Adapted from the Carnegie Mellon Library Interlibrary Loan web page.

Awaiting Post Receipt Processing The requested material has arrived but is not yet ready for pickup.
Awaiting Recalled Processing The lending library has recalled the item and wants it sent back immediately. The user will be notified by email that the item needs to be returned.
Awaiting Renewal OK Processing The lending library has granted a renewal on the item and the WVU ILL staff is updating the request. The user will be notified of the new due date by email.
Awaiting Request Processing This can mean one of two things: we have received your request and it has gone through the copyright clearance process or you have requested a renewal for this item and it is being processed.
Awaiting Response to Outside Email To obtain your document, we have emailed a potential source outside regular ILL channels and are waiting for a response. The request is still active.
Awaiting Return Label Printing Customer has returned item to the Library. It is awaiting return processing by the ILL staff.
Awaiting Rural Rotation Processing We have received your request and it has gone through copyright clearance. We will send you the item from the WVU Libraries or try to locate potential lenders.
Awaiting Rush Processing A user has submitted a request as RUSH ($15.00 fee). The request is active and is currently being processed.
Awaiting Unfilled Processing We have sent your request to potential lenders but no one has filled the request. We will continue to try to obtain the material from other sources.
Awaiting User Verification Your request needed more information or clarification. The ILL Department has sent a communication to the user asking for more information. If there is no response within 2 weeks, the request will be cancelled.
Cancelled by Customer Customer has cancelled the request.
Cancelled by ILL Staff The request has been cancelled by ILL staff. By clicking the "View/Resubmit Cancelled Requests" button in your ILLiad account, you can obtain detailed information about the cancelled item. When ILL staff cancels an item, ILLiad immediately sends an e-mail message explaining the reason for the cancellation.
Checked Out to Customer The item has arrived, been processed by the ILL staff and checked out to the customer.
Customer Notified via E-Mail The item has arrived, been processed by the ILL staff and the user has been notified to pick up the item. If the item is not picked up by the due date, the user will be charged a $10.00 fee.
Delivered to Web The item has arrived, been processed by the ILL staff and posted to the customer's ILLiad account. It is available to be viewed and/or downloaded electronically via Adobe Acrobat.
Dissertation Express The item has been ordered from Dissertation Express.
In DD Stacks Searching This item was requested by a Distance Education user and is the WVU Libraries. It is being located in the library stacks.
In Electronic Delivery Processing An article request has been received electronically. However, a computer error has prevented the article from being delivered to you. Contact library staff when article requests appear with this status.
In Print Queue The item has arrived and been partially processed by the ILL staff and is awaiting the printing of the ILL identification label.
In Return Address Print Queue The item has been returned by the customer, checked in and is awaiting the printing of the return address label.
In Transit Item has been returned and is on its way to the proper ILL Processing Unit.
Item Checked In The item has been returned by the customer, checked in by the ILL staff and is waiting return processing.
Overflow Processing To serve all patrons equally, orders in excess of 15 for any one user may be assigned to this queue while ILL staff work on other requests. The request is still active.
Received Incorrect/Partial Item The item received either does not match requested item or is incomplete. The ILL staff will determine the quickest way to correct the problem.
Request Finished The request has been successfully processed and completed. Requests with this status are archived under "View/Request History" button. (Cancelled requests are not considered finished requests and can be found under the "View/Resubmit Cancelled Requests" button).
Request Held Until [date] The request is being held for later processing. This may occur when a lender asks us to try again in a few weeks (item is checked out, being processed, etc.) or it may occur around the holidays, when many libraries are not processing ILL requests.
Request Sent The request has been sent to potential lenders and ILL is waiting for a lender to ship the item.
Extremely Overdue and Blocked The item is more than 1 month overdue and the user has been blocked until the item is returned.